FAQs
How Long is the processing time for orders?
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Since Hex Mundi is a small perfume house operated by one person processing time is typically 10-14 days and then shipping time. If you need something for a certain date please consider this time frame. I can often accommodate requests for sooner processing so please message and ask just in case!
Do you ship internationally?
Yes! International shipping is available to select countries, with available options and prices shown at checkout. If your country isn’t listed, please contact me before ordering.
Why is international shipping expensive?
Alcohol-based perfume requires special handling for international transport. Your shipping charge includes DHL Express postage, the required dangerous-goods fee, and forwarding costs. This is charged once per order, so ordering several fragrances together can make shipping more economical.
Will I have to pay customs fees?
Import duties, taxes, and customs or clearance fees are not included in the shipping price. Any charges assessed by your destination country or carrier are the buyer’s responsibility.
Is there a minimum order?
There is no minimum purchase for international orders.
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I definitely do! Please see my custom fragrance entry here on the site!
do you make custom fragrances?
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I do! I send samples of fragrances as well as a body butter in almost every order. You may request up to 3 specific fragrances per order by messaging me after placing it.
Do you send out samples?
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Unless otherwise stated all of my fragrances are merely inspired by things that I love. I hope to continue creating things for other fans without stepping on any toes.
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Just an fyi
Are your products vegan, cruelty free and gluten free?
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Our products are made with vegan ingredients, are never tested on animals and contain no gluten-derived ingredients.